To apply for new service, complete the Utility Application Form and the Service Agreement. The City of Portland must be able to verify residency with a copy of a lease agreement or a closing disclosure. For more information, call 361.777.4500. A fee of $160 (a residential deposit of $150 plus a new account fee of $10) is required to begin service using a standard 5/8” residential meter. Larger meters require different deposits.
Payment of the deposit must be received before we can connect your services. The fee can be paid at the City of Portland - Utility Billing Department located in City Hall at 1900 Billy G. Webb Drive.
It can take up to six weeks to receive your first bill. If you do not receive a bill, please call 361.777.4500. You are responsible for payment for the services.
Water connections are scheduled between 3:00 and 5:00 p.m. If you need to change the date for service, you must contact us in advance at 361.777.4500 at least one business day in advance.
The City of Portland bills every month. Please note the due date is on the 15th of every month. By ordinance, a late payment charge of 20% is assessed after the due date if payment is not received.
The services billed are for water, sewer and solid waste. Fees are also included for drainage, EMS, and the Fire and Youth Safety fee. Applicable rates