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Services
Enhanced 9-1-1
Enhanced 9-1-1 service is available in Portland, Texas. Our 9-1-1 system includes both automatic number identification and automatic location identification. These enhancements display to a 9-1-1 communication officer the caller's telephone number and the location from the 9-1-1 caller. These features allow a 9-1-1 dispatcher to call you back and/or send help when a 9-1-1 call is accidentally disconnected or the caller is unable to communicate.

9-1-1 is a free call from your cellular or PCS (internet) phone. Wireless calls received through our 9-1-1 system will display either the phone number and/or the phone number accompanied by the GPS location of the calling party (depending on the caller’s phone carrier).

Note: Please remember to always stay on the line and follow instructions given to you by the communication officer.

Emergency Notification Systems
  • Code Red - Residents my sign up by way of their land line or cell phones enabling them to receive emergency notifications from the City of Portland i.e. emergency police or fire awareness. This system is voice active.
  • Nixle - Residents sign up for the service through the Nixel website and receive information on road closures, major accidents, gas leak, missing children or elderly and any other notices which the City of Portland believes is a concern. The notifications are sent by way of text messages and emails.

Training
The Communications Division has some of the finest equipment available to law enforcement which includes a new CAD system, Enhanced 911 with mapping, all in a brand new state of the art Communications Center. With this in mind, Portland Police Department provides continuous training for all employees including all required Texas Department of Public Safety (DPS) and Texas Commission on Law Enforcement Officer Standards and Education (TCLEOSE) certifications. Training topics include but are not limited to telephone and radio procedures, CPR, job-related terminology and use of numerous in-house and statewide computer systems.