Welcome to the Portland Fire Department web page. The fire fighters of the Portland Fire Department are dedicated to serving the citizens of the City of Portland, Texas. Our mission is the prevention of fire, suppression of unwanted fires, protection of lives and property due to fire, explosion, natural or man-made disasters and rescue services.
The Portland Fire Department believes in the:
Essentials of Fire Department Customer Service
- Our essential mission and number one priority is to deliver the best possible service to our customers.
- Treat everyone with respect, kindness, patience and consideration.
- Always attempt to execute a standard problem-solving outcome: quick/effective/skillful/safe/caring/managed.
- Regard everyone as a customer.
- Consider how you and what you are doing looks to others.
- Don’t disqualify the customer with your qualifications.
- Basic organizational behavior must become customer-centered.
- We must continually improve our customer service performance.
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