Utility Billing

If Winter Storm Uri impacted your utility bill, please fill out the following form and email the completed form to utilitybilling@portlandtx.com:


NOTICE:
Please be aware that the City of Portland Utility Billing Service Provider has sent out emails stating that the current payment method, credit/debit card, is no longer valid and must be updated.  This was done in error related to an internal software issue.  This error did not result in any security breach or compromise of personal information.  If you received one of the emails, please disregard this email.  No action is required on your part.  If you updated your payment method or attempted to do so via the link in the email it did not result in any security breach or compromise of your personal information.  If you have any questions or concerns please contact the City of Portland Utility Billing Department at (361) 777-4500.  We apologize for any inconvenience.

The Utility Billing Department is responsible for generating bills for all city metered accounts and for collecting and processing all utility payments. It also sets up all new customer accounts, and disconnections for customers who are moving, not paying, or transferring to another address.